Hotel Operations - Team Lead - Paytm Travel
Paytm is hiring for Hotel Operations - Team Lead - Paytm Travel in Noida, Uttar Pradesh. Manager level. First seen September 15, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Paytm
- Where
- Noida, Uttar Pradesh
- Level
- Manager
- First seen
- September 15, 2026
- Listed via
- Lever
What the posting says
Key Responsibilities Customer Experience Lead exceptional service across phone, email, chat, and social channels Handle escalated and complex customer issues with empathy, clarity, and closure Spot trends in complaints and feedback; drive fixes with the team and stakeholders Use CRM and customer-service tools confidently; coach others on quality and tone Improve moments that raise CSAT / NPS and cut repeat contacts Team leadership & operations Guide day-to-day floor/team performance: quality, productivity, escalations, and SLAs Run huddles, feedback, and simple process improvements that lift…
Read more and apply on Paytm's site
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