Global Customer & Clerk Support Sr Manager
PayJoy is hiring for Global Customer & Clerk Support Sr Manager in Taguig City. Manager level. First seen August 6, 2026; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- PayJoy
- Where
- Taguig City
- Level
- Manager
- First seen
- August 6, 2026
- Listed via
- Lever
What the posting says
This role Responsibilities Design and implement the global support strategies to maximize customer and clerk experience. Identify current bottlenecks and issues in common all Support processes and propose improvements. Optimize resource management of Support agents. Align on and carry out Fraud Prevention strategy with Fraud/Risk teams. Stakeholder management of local commercial director and country manager. Co-design a global performance metrics system to compare performance across BPOs and internal Support teams Co-design a scalable QA strategy to capture improvement areas at agent level,…
Read more and apply on PayJoy's site
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