Destava

Tier 1 Customer Support Representative

NOVOS FiBER is hiring for Tier 1 Customer Support Representative in Dallas, TX. Junior level. First seen September 1, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
NOVOS FiBER
Where
Dallas, TX
Level
Junior
First seen
September 1, 2026
Listed via
Lever

What the posting says

This position is responsible for resolving customer needs whenever possible during the initial interaction, including basic troubleshooting of fiber internet and Wi-Fi services. The Tier 1 Representative works with internal systems and network-management tools to diagnose service issues, make approved account and equipment changes, identify known outages, and escalate more complex technical issues to Tier 2 Support when necessary. Key Responsibilities: Provide professional and responsive support to customers by phone, email, ticket, and other supported communication channels. Assist…

Read more and apply on NOVOS FiBER's site

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