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Workforce Management Analyst (Genesys)

Metergy Solutions is hiring for Workforce Management Analyst (Genesys) in Toronto, Ontario. Mid level. First seen October 23, 2026; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Metergy Solutions
Where
Toronto, Ontario
Level
Mid
First seen
October 23, 2026
Listed via
Lever

What the posting says

Position Summary : The Workforce Management Analyst is responsible for the end-to-end Workforce Management function supporting Metergy's service operations across Canada and the U.S. This is a highly hands-on role that owns forecasting, capacity planning, scheduling, intraday management, workforce reporting and operational analysis. Unlike larger contact centres where these functions are split across multiple specialists, this role is responsible for the entire workforce management lifecycle. The successful candidate will personally develop forecasts, build staffing models, manage schedules,…

Read more and apply on Metergy Solutions' site

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