Destava

Customer Service Team Lead

Lalamove is hiring for Customer Service Team Lead in Parañaque, Metro Manila. Manager level. First seen August 6, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Lalamove
Where
Parañaque, Metro Manila
Level
Manager
First seen
August 6, 2026
Listed via
Lever

What the posting says

What You'll Do: Conduct regular coaching sessions with agents to identify performance gaps, address pain points, and drive immediate improvement Facilitate Weekly Team Meetings: Lead weekly sessions to communicate product or process updates, review team performance, and align on action plans and priorities Monthly Performance Review: Conduct end-of-month performance reviews for each team member to evaluate results, provide feedback, and implement necessary actions for improvement. Real-Time Performance Monitoring: Ensure agents adhere to their assigned schedules and follow proper…

Read more and apply on Lalamove's site

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