Senior Technical Writer, Support Documentation

Company

Fullscript

Where

Ottawa, ON

Level

Senior

First seen

October 17, 2026

Listed via

Lever

What the posting says

This role reports to the Manager, Support Documentation, and is a primary partner on content strategy. You are comfortable deciding how content is structured so people can find it, where the line falls between self-service and a conversation with a support agent, which numbers the work should move, and what to stop doing. The work stays hands-on. You will keep writing and editing documentation alongside the structural work. The Support Center is the source of truth for platform knowledge, whether the reader is a practitioner, a patient, or one of our own support agents. An error in it…

Read more and apply on Fullscript's site

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