Destava

Production Support Analyst

Endpoint Clinical is hiring for Production Support Analyst in Hyderabad, India. Mid level. First seen August 6, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Endpoint Clinical
Where
Hyderabad, India
Level
Mid
First seen
August 6, 2026
Listed via
Lever

What the posting says

Responsibilities: Provide excellent customer service to end users of endpoint IRT systems. Triage and respond to incoming queries (phone/email), ensuring that all requests are addressed in an appropriate timeframe. Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources Document all incoming queries in endpoint’s ticketing system. Escalate to internal teams when issues cannot be resolved within the support team. Review data change requests for clarity, completeness and impact. Collaborate with Client Services and Customers as needed to…

Read more and apply on Endpoint Clinical's site

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