Destava

(Junior) Customer Escalation Manager - French Speaker

Emma – The Sleep Company is hiring for (Junior) Customer Escalation Manager - French Speaker in Lisbon. Junior level. First seen September 10, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Emma – The Sleep Company
Where
Lisbon
Level
Junior
First seen
September 10, 2026
Listed via
Lever

What the posting says

This team plays a critical role in maintaining and recovering brand trust, leading cross-functional initiatives, and improving existing product standards while also shaping CX requirements. What you´ll do: Own critical issue resolution ensuring seamless and efficient case management. Serve as the main POC for VP/Country Managers on customer escalations, acting as a subject matter expert (SME) on customer experience (CX). Resolve executive-level escalations , including inquiries from corporate executives such as the Country Lead and C-level's . Provide insights on key friction points ,…

Read more and apply on Emma – The Sleep Company's site

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