Destava

Technical Support Engineer

BlueCat is hiring for Technical Support Engineer in Costa Rica - Remote. Remote, Mid level. First seen September 23, 2026; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
BlueCat
Where
Costa Rica - Remote
Arrangement
Remote
Level
Mid
First seen
September 23, 2026
Listed via
Lever

What the posting says

Responsibilities · Manage Cases: Log all customer interactions and technical steps taken in SFDC. · ID Issues: Determine nature of the problem, ask clarifying questions and leveraging diagnostic tools. · Resolve Issues: Resolve common issues using KB articles, prior training, and testing in lab. · Create Tickets: If necessary, enter bugs and feature suggestions with supporting information. · Manage Escalation: Escalate unsolved issues to Tier 3 support with prerequisite information. · Communicate Continuously: Keep internal stakeholders and customers informed on issues. · Collect Feedback:…

Read more and apply on BlueCat's site

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