Destava

CX Workforce Management Manager - Melio

Xero is hiring for CX Workforce Management Manager - Melio in UK: Manchester (Landmark, St Peter's Square, 1 Oxf. Manager level. First seen August 11, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Xero
Where
UK: Manchester (Landmark, St Peter's Square, 1 Oxf
Level
Manager
First seen
August 11, 2026
Listed via
Ashby

What the posting says

HOW YOU’LL MAKE AN IMPACT We are seeking a high-performing, analytical, and strategic CX Workforce Management (WFM) Manager to lead and elevate our global Customer Experience workforce strategy. In this critical leadership role, you will be responsible for end-to-end WFM functions; including long-term capacity planning, multi-channel volume forecasting, scheduling optimization, real-time management, and operational analytics across internal global teams. The ideal candidate thrives in a fast-paced, data-driven environment, possessing deep expertise in omni-channel contact center metrics,…

Read more and apply on Xero's site

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