Team Lead, Client Experience Operations (Risk and Security)
Wealthsimple Technologies is hiring for Team Lead, Client Experience Operations (Risk and Security) in Remote (Canada). Remote, Manager level. First seen October 28, 2026; open as of November 9, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Wealthsimple Technologies
- Where
- Remote (Canada)
- Arrangement
- Remote
- Level
- Manager
- First seen
- October 28, 2026
- Listed via
- Ashby
What the posting says
As Team Lead, CXO Risk & Security, you will lead a frontline squad of 6–12 CX Specialists at the intersection of Client Experience, Platform Security, and Risk Operations. You are accountable for protecting client assets, de-escalating high-stakes security inquiries, and developing high-performing talent in a fast-paced environment. Core Deliverables & Accountability - Actively manage intraday volume across risk channels to consistently hit input targets (adherence, handle time, tooling efficiency) and output benchmarks (FRT, resolution time, CSAT, QA pass rate, solves/hour). - Monitor…
Read more and apply on Wealthsimple Technologies' site
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