Director of Customer Service

Company

Verse Medical

Where

New York City

Level

Executive

First seen

October 6, 2026

Listed via

Ashby

What the posting says

You'll build the voice-of-patient infrastructure, service standards, and escalation muscle that make sure no one falls through the cracks and you'll turn what patients tell us into product, ops, and clinical improvements. WHAT YOU'LL ACHIEVE: A GLIMPSE INTO YOUR CONTRIBUTIONS Within your first year, you will have the opportunity to: - Build the voice-of-patient function. Stand up systematic listening across the patient journey post-delivery surveys, NPS/CSAT, call and complaint reviews and turn raw feedback into a prioritized, trackable action pipeline. - Design the patient service model.…

Read more and apply on Verse Medical's site

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