Workforce Management Manager
Veezu is hiring for Workforce Management Manager in Cardiff HQ. Manager level. First seen October 22, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Veezu
- Where
- Cardiff HQ
- Level
- Manager
- First seen
- October 22, 2026
- Listed via
- Ashby
What the posting says
The Workforce Management (WFM) Manager is responsible for overseeing end-to-end workforce planning within a fast paced contact centre environment, with direct oversight of an offshore partner responsible for producing demand forecasts and staffing models. This role ensures forecast accuracy, optimal staffing levels, service level achievement and cost efficiency. The WFM Manager acts as the primary liaison between internal JBC (contact centre) Management and the offshore WFM team to ensure alignment on assumptions, performance expectations and continuous improvement. This role ensures that…
Read more and apply on Veezu's site
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