Manager, Care Operations

Company

Tonal

Where

Toronto, ON

Level

Manager

First seen

September 26, 2026

Listed via

Ashby

What the posting says

You will own daily delivery across all tiers, the operational relationship with our outsourced partner, and the staffing and capacity plans that keep service levels intact. You will lead a Team Lead and a team of Customer Experience Specialists, each of whom owns one or two lines of business, and you will work the queue yourself when coverage requires it. This is a hands-on, player/coach, operating role. You set the standard, work within it, and hold the operation to it. WHAT YOU WILL DO DAILY DELIVERY - Act as a player-coach during the initial phase, spending dedicated time working directly…

Read more and apply on Tonal's site

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