Customer Complaints Manager
Teya is hiring for Customer Complaints Manager in London. Manager level. First seen August 19, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Teya
- Where
- London
- Level
- Manager
- First seen
- August 19, 2026
- Listed via
- Ashby
What the posting says
As Customer Complaints Manager, you'll lead a team that handles formal merchant complaints and regulatory escalations, including cases referred to the Financial Ombudsman Service (FOS). But we're not hiring a caseworker - we're hiring someone to build what comes next: a team that catches problems before they become complaints, sets a genuinely high bar for how Teya treats its most at-risk merchants, and feeds what it learns straight back into the business. You'll know the job is working when fewer cases need to escalate in the first place, and when Product, Support, and Risk are acting on…
Read more and apply on Teya's site
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