Destava

Customer Support Engineer

Rox Data is hiring for Customer Support Engineer in San Francisco. Mid level. First seen October 7, 2026, posted 2 times; open as of November 9, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Rox Data
Where
San Francisco
Level
Mid
First seen
October 7, 2026
Postings
2
Listed via
Ashby

What the posting says

YOUR ROLE As a Customer Support Engineer at Rox, you'll own how customers get unblocked when something breaks or is unclear in the product. You'll be the front line for product support: triage, reproduce, resolve, and communicate with clarity and urgency. This is a technical, customer-facing role. You'll work tickets and escalations across integrations, workflows, agents, and core platform behavior. You'll partner with Growth Strategists, FDEs, CSMs, and Engineering so severe issues move fast, and recurring issues become docs, tooling, or product fixes rather than the same answer forever. If…

Read more and apply on Rox Data's site

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