Director of Customer Experience

Company

Red Oak

Where

Austin HQ

Level

Executive

First seen

November 11, 2026

Listed via

Ashby

What the posting says

WHY THIS ROLE MATTERS Customer Experience is why Red Oak wins. Our NPS of 64 isn't a nice-to-have metric — it's the reason clients choose us and keep choosing us, and it's the foundation of our retention and satisfaction numbers. This role exists to protect that. You'll bring Implementation and Support together as one unified Customer Experience function — one strategy, one bar for quality, one clear escalation path. And you're doing it at a pivotal moment: as we bring two customer bases that have each been served differently onto one model, you'll need to preserve the high-touch experience…

Read more and apply on Red Oak's site

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