Senior Manager, Customer Experience Strategy & Operations

Company

Ramp

Where

New York, NY (HQ)

Level

Manager

First seen

November 4, 2026

Listed via

Ashby

What the posting says

This role will own the strategy and ops teams that are making that transition a reality while still delivering 24/7/365 support for our 85,000+ customers every day. You will work with the Head of CX to set the goals, measure what matters, and build the systems and programs that push the team forward. You’ll manage a small and mighty team across Business Operations, CX Analytics, Workforce Management, Learning & Development, and CX AI Operations to accomplish your goals. We believe every CX frontline specialist has a role to play driving forward the performance of our AI agents - it is not…

Read more and apply on Ramp's site

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