Destava

Head of Support

Pylon is hiring for Head of Support in San Francisco. Manager level. First seen August 6, 2026; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Pylon
Where
San Francisco
Level
Manager
First seen
August 6, 2026
Listed via
Ashby

What the posting says

THE ROLE You'll lead our global Support org across the US and EMEA, stand up our new New York team, and build the layer of managers and leads who scale it with you. This isn't a conventional support leader role: you're setting the bar for customer experience, building the systems underneath it, and redesigning how the work gets done as AI transforms support. You'll work closely with Product, Engineering, Customer Success, and Sales, and should be just as comfortable reviewing an escalated ticket as presenting a multi-year strategy to the leadership team. WHAT YOU'LL DO - Define how AI…

Read more and apply on Pylon's site

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