Head of Customer Success
Pylon is hiring for Head of Customer Success in San Francisco. Executive level. First seen September 12, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Pylon
- Where
- San Francisco
- Level
- Executive
- First seen
- September 12, 2026
- Listed via
- Ashby
What the posting says
You'll inherit a Customer Success organization that works: 159% NRR, quarterly expansion goals at scale, and a 15+ person team across SF, NYC, and London with team leads already in place. The systems run. Your job is to scale the team, from team leads to a management layer, and from strong quarters to a durable machine, all while leading Pylon's biggest bet: making agentic support the way our 1,600+ customers work. This is one of the most strategic seats we'll fill this year. Our customers are support and CS leaders themselves, so they look to us for how other companies use Pylon to run…
Read more and apply on Pylon's site
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