Senior Manager, Customer Support & Success
Novo is hiring for Senior Manager, Customer Support & Success in Remote, US. Remote, Manager level. First seen August 8, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Novo
- Where
- Remote, US
- Arrangement
- Remote
- Level
- Manager
- First seen
- August 8, 2026
- Listed via
- Ashby
What the posting says
This is a player-coach role: you will lead a small, high-performing team while staying close to the work yourself. You will operate with significant autonomy, bring consistency and customer obsession, and shape what this function looks like two to three years from now. About the Role ESCALATIONS & COLLECTIONS — RAISE THE BAR - Lead escalation specialists and collections & recovery agents handling Novo's most complex, high-stakes issues - Collaborate with partners to drive collection performance through data and performance metrics - Define and continuously improve escalation runbooks, SLAs,…
Read more and apply on Novo's site
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