Head of Member Care - Training and Quality

Company

Neko Health

Where

New York

Level

Manager

First seen

October 9, 2026

Listed via

Ashby

What the posting says

Right now, the foundations of that service are yet to be built, and you would shape them. As Head of Member Care - Training and Quality, you will set the vision and strategy for how we deliver excellent member care. That strategy will define how QA, Training, and Content work together, and how they fit into our wider Operations architecture. All of it serves one common goal: to reinforce the Neko brand in everything we do and to exceed expectations every time. You will use AI to make this faster, sharper, and more consistent, without losing the human care at its heart. You will partner…

Read more and apply on Neko Health's site

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