Destava

Customer Escalations Specialist

Motorway is hiring for Customer Escalations Specialist in Brighton. Mid level. First seen October 24, 2026, posted 2 times; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Motorway
Where
Brighton
Level
Mid
First seen
October 24, 2026
Postings
2
Listed via
Ashby

What the posting says

You'll be right there on the front line, resolving complex customer issues, giving amazing support, and helping us improve what we do. Here’s what you’ll be doing: - Dealing with complex escalations and working with stakeholders to find customer-focused solutions. - Handling internal escalations, formal complaints, and customer welfare concerns. - Responding to reviews on platforms like Trustpilot, Google Reviews, and the app store. - Resolving business-critical issues, including those escalated to the C-suite. - Using compensation to help with service recovery. - Managing GDPR requests and…

Read more and apply on Motorway's site

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