Customer Support Specialist (Payroll Support)

Company

Miter

Where

San Francisco

Level

Mid

First seen

October 30, 2026

Listed via

Ashby

What the posting says

What You'll Do - Manage customer support inquiries via phone/screenshare and email (about a 50/50 split), ensuring accurate, timely and efficient resolution of payroll, tax, HR, benefits and general platform issues. - Dig into complex, multi-step issues: figure out what broke, why, and what the customer needs to do next, then explain it in plain human language. - Untangle construction-specific payroll scenarios like certified payroll, prevailing wage, union fringes, and multi-state field crews. - Hit Resolution, SLA, and CSAT goals while keeping quality high - Work cross-functionally with…

Read more and apply on Miter's site

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