Manager, Customer Success Team (AMER)
incident.io is hiring for Manager, Customer Success Team (AMER) in San Francisco. Manager level. First seen September 24, 2026; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- incident.io
- Where
- San Francisco
- Level
- Manager
- First seen
- September 24, 2026
- Listed via
- Ashby
What the posting says
THE ROLE IN ONE LINE Lead and grow a high-performing, US-based CS team as we scale from $XXM to $XXXM, and beyond. WHAT THAT LOOKS LIKE DAY TO DAY You're our first manager of Customer Success in the US, and stepping into a unique scenario: you are not coming in to fix something — the team is already strong, and our retention metrics are the gold standard. Your job is to take what's working and make it repeatable — forecasting, renewals, customer health, the rhythms that hold up when the team is twice the size. You'll lead CSMs across New York and San Francisco, spanning white glove, high and…
Read more and apply on incident.io's site
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