Customer Success Manager, SMB
Hiya is hiring for Customer Success Manager, SMB in London, UK. Manager level. First seen November 5, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Hiya
- Where
- London, UK
- Level
- Manager
- First seen
- November 5, 2026
- Listed via
- Ashby
What the posting says
WHAT YOU’LL DO - Own a portfolio of 300+ SMB accounts, with full accountability for renewals and expansion - Hold renewal, pricing and growth conversations in German, French or Spanish as well as English - Triage your book daily: decide which accounts need you and which can run digitally - Reach at-risk customers early, before the conversation turns to churn - Spot expansion signals (usage growth, new teams, new use cases) and turn them into upsells - Forecast your portfolio and keep CRM records accurate - Share patterns from your book that help Sales, Product and Support improve the SMB…
Read more and apply on Hiya's site
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