Destava

Technical Customer Support Engineer, North America (Weekend Coverage)

Hercules is hiring for Technical Customer Support Engineer, North America (Weekend Coverage) in Remote - North America. Remote, Mid level, $75k–$150k a year stated. First seen October 31, 2026, posted 2 times; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Hercules
Where
Remote - North America
Arrangement
Remote
Level
Mid
Pay stated
$75k–$150k a year
First seen
October 31, 2026
Postings
2
Listed via
Ashby

What the posting says

Every time we fix a customer app, you will update our underlying platform or AI agent to make sure the issue never happens again - Maintain our knowledge base: Keep our public and internal documents up to date, including any known issues - Build automations: Automate your support workflow so you can theoretically help hundreds of customers a day - Help handle/resolve platform incidents: Be the first point of call for platform incidents during your working hours. Manage public status and customer communication. What skills will you have? - Strong TypeScript and React background - Modern web…

Read more and apply on Hercules' site

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.