CX Knowledge Specialist
Harvey is hiring for CX Knowledge Specialist in New York. Mid level. First seen October 24, 2026; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Harvey
- Where
- New York
- Level
- Mid
- First seen
- October 24, 2026
- Listed via
- Ashby
What the posting says
ROLE OVERVIEW Harvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know. Today that knowledge lives across fragmented surfaces, and the gap between what's shipped and what's documented shows up directly in ticket volume, resolution time, and the quality of answers customers get. The CX Knowledge Specialist owns the source of truth: the articles, troubleshooting guides, and product knowledge that specialists and our AI Support agent answer from. You'll consolidate that knowledge into one well-structured…
Read more and apply on Harvey's site
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