Manager, Scaled Customer Success
Handshake is hiring for Manager, Scaled Customer Success in New York, NY. Manager level. First seen September 4, 2026; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Handshake
- Where
- New York, NY
- Level
- Manager
- First seen
- September 4, 2026
- Listed via
- Ashby
What the posting says
The ideal candidate is a strong coach with experience building scaled Customer Success programs. They are comfortable creating structure in ambiguous environments and have designed AI-enabled workflows that improve customer engagement, team efficiency, or business outcomes. In this role, you'll: - Manage, coach, and develop a team of three Mid-Market CSMs - Establish clear expectations, operating rhythms, and performance standards for a developing team - Build and evolve our digital Customer Success motion across onboarding, adoption, engagement, and risk mitigation - Use customer and…
Read more and apply on Handshake's site
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