Destava

Customer Operations Lead, Claims

Fetch Pet is hiring for Customer Operations Lead, Claims in Sydney. Manager level. First seen August 6, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Fetch Pet
Where
Sydney
Level
Manager
First seen
August 6, 2026
Listed via
Ashby

What the posting says

Must-haves - Experience in a fast-paced, digital, customer-facing environment (high-volume, high-trust, high-standards) - Track record of delivering excellent customer outcomes (e.g., consistently high CSAT/NPS/reviews and fast turnaround times) - Proven people leadership: coaching and building a high-performance team, including confident performance conversations - Strong judgement and empathy in difficult, emotional, or ambiguous situations - Systems mindset: you improve the machine, not just the moment - Comfort collaborating cross-functionally with Product and Engineering (and working…

Read more and apply on Fetch Pet's site

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