Head of Support Engineering
Exa is hiring for Head of Support Engineering in San Francisco, California. Executive level. First seen October 30, 2026; open as of November 9, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Exa
- Where
- San Francisco, California
- Level
- Executive
- First seen
- October 30, 2026
- Listed via
- Ashby
What the posting says
You'll also own escalation management: watching the health of every account, largely through AI, and making sure every contraction or churn risk reaches the right people with a clear plan to fix it. This is a technical leadership role. You hold the same technical bar as your team: you can debug a customer integration, read the code, and open a pull request yourself. IN THIS ROLE, YOU WILL: - Build the Support team: hire, onboard and lead Support Engineers across regions for 24/7, follow-the-sun coverage - Build the support system: own our Pylon setup, ticket and SLA tracking, severity…
Read more and apply on Exa's site
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