Senior Support Specialist- UK
Ema is hiring for Senior Support Specialist- UK in United Kingdom (Remote). Remote, Senior level. First seen August 19, 2026; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Ema
- Where
- United Kingdom (Remote)
- Arrangement
- Remote
- Level
- Senior
- First seen
- August 19, 2026
- Listed via
- Ashby
What the posting says
ROLE OVERVIEW The Senior Support Engineer owns the health, reliability, and trustworthiness of Ema’s deployed agentic AI systems in production. This role sits at the intersection of: - AI behavior - Workflow orchestration - Enterprise integrations - Customer trust - Engineering feedback loops This is: ❌ Not L1 / call-center support, ❌ Not a “just escalate to engineering” role, ❌ Not reactive firefighting only This is: A senior technical escalation role, A production debugging and RCA role, A partner to Engineering, Product, and Implementation, A role with real authority during incidents 3.…
Read more and apply on Ema's site
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