Director of Customer Success
DualEntry is hiring for Director of Customer Success in New York City. Executive level. First seen August 6, 2026; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- DualEntry
- Where
- New York City
- Level
- Executive
- First seen
- August 6, 2026
- Listed via
- Ashby
What the posting says
WHERE YOU'LL CREATE IMPACT - Own e2e account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you’ve developed - Own ERP adoption & expansion: Deliver and systemize trainings, optimize customer workflows (especially month-end close), and drive upsell/cross-sell opportunities - Be the ultimate escalation point: Resolve critical issues for high-tier accounts post-go-live - Operationalize customer support: Create and continuously improve SOPs, best practices, support documentation center, and overall support…
Read more and apply on DualEntry's site
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