Destava

Senior Customer Care Operations Specialist

Docplanner is hiring for Senior Customer Care Operations Specialist in Barcelona. Senior level. First seen October 29, 2026; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Docplanner
Where
Barcelona
Level
Senior
First seen
October 29, 2026
Listed via
Ashby

What the posting says

WHAT YOU'LL OWN - Define and maintain process and quality standards for CS execution across the marketplace business. - Establish and run the regular operating cadence (business reviews, escalation management, performance check-ins) with local ops leaders. - Own the CS operational readiness and validation process for new product releases across the business. - Own quality validation: verify that local execution aligns with the Quality Lead's rubric, proactively flagging and closing gaps. - Drive cross-market consistency so the same customer problem is solved with the same high standard in…

Read more and apply on Docplanner's site

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