Lead, Retention - Talent Pool

Company

Darkroom

Where

New York

Level

Manager

First seen

November 7, 2026

Listed via

Ashby

What the posting says

We are not actively hiring for this position at this time. ABOUT THE ROLE The Lead, Retention combines strategic account ownership, hands-on CRM expertise, and team leadership to help direct-to-consumer brands grow customer lifetime value. In this role, you would own retention strategy and client relationships across a portfolio of e-commerce accounts, translating business goals and customer insights into email, SMS, subscription, and loyalty programs that drive measurable revenue and repeat purchase. Working with the Director of Retention and partnering closely with Performance Marketing,…

Read more and apply on Darkroom's site

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