Support Operations Systems Lead
cursor is hiring for Support Operations Systems Lead in Remote. Remote, Senior level. First seen August 6, 2026; open as of November 7, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- cursor
- Where
- Remote
- Arrangement
- Remote
- Level
- Senior
- First seen
- August 6, 2026
- Listed via
- Ashby
What the posting says
What you’ll do - Own day-to-day operations for core support systems, including ticketing workflows, routing, queues, labels, taxonomy, escalations, and related tooling. - Triage urgent operational issues as they arise, especially when system behavior, workforce distribution, queue health, or SLA risk looks off. - Manage intake, prioritization, and follow-through for systems requests from support managers, TSEs, operations leads, engineering, product, and other internal teams. - Help maintain the team’s roadmap by distinguishing one-off fixes from broader system improvements, surfacing…
Read more and apply on cursor's site
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