Member Resolutions Lead
Collective is hiring for Member Resolutions Lead in United States. Remote, Manager level. First seen October 10, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Collective
- Where
- United States
- Arrangement
- Remote
- Level
- Manager
- First seen
- October 10, 2026
- Listed via
- Ashby
What the posting says
If you have practiced tax and accounting, ideally as a CPA or EA, have run operations, think in systems and models, and stay calm and clear with an upset member or a CEO, this is the role. What you'll do: - Own every escalation end to end, from routine fee-waiver and refund requests to complex service failures and cases with legal, regulatory or reputational exposure. - Act as the single point of contact for escalated members: listen, explain what happened in plain language, commit to a resolution plan with dates, and deliver it. - Diagnose tax and accounting failures yourself, set the…
Read more and apply on Collective's site
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