Customer Support Team Lead
Clipboard is hiring for Customer Support Team Lead in Remote (Central & South America). Remote, Manager level. First seen September 2, 2026, posted 2 times; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Clipboard
- Where
- Remote (Central & South America)
- Arrangement
- Remote
- Level
- Manager
- First seen
- September 2, 2026
- Postings
- 2
- Listed via
- Ashby
What the posting says
Day-to-Day Responsibilities: - Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90% - Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observations - Occasionally handling angry customer escalations - Ensure schedule adherence by agents and desired productivity levels - Maintaining coaching logs and providing regular written feedback to agents - Comfortably navigate our support environment, which includes…
Read more and apply on Clipboard's site
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