Quality Assurance Analyst
Centerfield is hiring for Quality Assurance Analyst in Montego Bay, Jamaica. Mid level. First seen August 6, 2026; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Centerfield
- Where
- Montego Bay, Jamaica
- Level
- Mid
- First seen
- August 6, 2026
- Listed via
- Ashby
What the posting says
Responsibilities: - Monitor/evaluate agent calls daily. - Meet departmental and/or provider evaluation goals. - Effectively communicate with other members of the Quality team regarding strategies, processes and procedures to ensure consistent productivity. - Coach and develop agents on calls monitored. - Track and document calls monitored, evaluation scores and trends on a daily basis. - Utilize company software to locate calls and listen to call recordings. - Attend trainings, meetings or calibrations to ensure that they are aligned (as needed). - Report daily production, scores, trends and…
Read more and apply on Centerfield's site
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