Workforce Management Real Time Analyst
Carwow is hiring for Workforce Management Real Time Analyst in Porto. Mid level. First seen October 21, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Carwow
- Where
- Porto
- Level
- Mid
- First seen
- October 21, 2026
- Listed via
- Ashby
What the posting says
This role will be instrumental in monitoring and optimizing real-time staffing, ensuring service level agreements (SLAs) are met, and addressing operational challenges as they arise. The Real-Time Analyst will work closely with operations, WFM, and leadership to drive efficiency, improve agent performance, and enhance customer experience. WHAT YOU'LL BE DOING - Real-Time Monitoring: Track live adherence, call volumes, and agent activity to ensure optimal workforce utilization. - Dialer Management: Oversee and adjust outbound dialer settings to maximize efficiency and minimize idle time. -…
Read more and apply on Carwow's site
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