Destava

Product Support Specialist

Cartesia is hiring for Product Support Specialist in *HQ - San Francisco, CA. On-site, Mid level. First seen November 6, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Cartesia
Where
*HQ - San Francisco, CA
Arrangement
On-site
Level
Mid
First seen
November 6, 2026
Listed via
Ashby

What the posting says

This role is based in San Francisco. YOUR IMPACT - Own the support queue across Slack, Pylon, WhatsApp, and email, with extra attention to priority and enterprise accounts. - Keep response and resolution times within SLA, so customers always know where their issue stands. - Resolve L1 and L2 issues independently across billing, documentation, configuration, APIs, and voices. - Troubleshoot complex L3 issues, reproduce them, gather the relevant details, and escalate to On-Call with complete context. - Partner with Engineering and Product to turn customer issues into fixes by, writing clear…

Read more and apply on Cartesia's site

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