Customer Experience Associate

Company

Basis AI

Where

New York Office

Level

Mid

First seen

September 15, 2026

Listed via

Ashby

What the posting says

You will own the customer experience end-to-end. You'll be the person who manages key questions, turns answers into documentation our agents learn from, and builds insights across thousands of tickets to tell the company what is happening with our customers. This is an opportunity to define what customer experience looks like at an AI-native company. WHAT YOU'LL DO - Be Basis's first line of defense. Own customer across Slack, email, and chat. Ask the right questions up front, investigate, resolve what you can, and escalate where needed. - Turn answers into documentation our agents can use.…

Read more and apply on Basis AI's site

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