Senior Manager, Customer Experience Strategy

Company

Away

Where

NYC: Soho HQ

Level

Manager

First seen

August 15, 2026

Postings

2

Listed via

Ashby

What the posting says

This position reports to the VP, Customer Strategy & Experience and takes Away further by translating multi-channel customer sentiment into high-impact retention strategies across every phase of the customer journey. You will bridge data and creative execution, scaling signature programs like Surprise & Delight and VIP personalization while partnering cross-functionally across retail, social, and service to eliminate customer friction and build lasting brand loyalty. WHAT YOU’LL DO AS THE SENIOR MANAGER OF CUSTOMER EXPERIENCE STRATEGY - You’ll lead Away’s Voice of Customer (VoC) program to…

Read more and apply on Away's site

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