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(Senior) Customer Support Manager (all genders)

Avelios Medical is hiring for (Senior) Customer Support Manager (all genders) in Munich. Manager level. First seen August 6, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Avelios Medical
Where
Munich
Level
Manager
First seen
August 6, 2026
Listed via
Ashby

What the posting says

The role includes participation in an on-call rotation outside regular business hours. YOUR RESPONSIBILITIES - Handle complex 2nd-level support requests & incidents via Jira Service Management (analysis, reproduction, prioritization, solutions/workarounds) - Triage and manage incidents with a clinical-impact lens while meeting SLAs and maintaining clear, consistent case documentation - Coordinate bug investigation and resolution with Product & Engineering and track progress end-to-end - Maintain and improve knowledge assets (known issues, troubleshooting guides, runbooks) to reduce repeat…

Read more and apply on Avelios Medical's site

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