Destava

Agent Support Engineer

Assort Health is hiring for Agent Support Engineer in San Francisco. Mid level. First seen October 17, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Assort Health
Where
San Francisco
Level
Mid
First seen
October 17, 2026
Listed via
Ashby

What the posting says

You will manage L1/L2 tickets once customers are live, and you will design the processes and playbooks that make support run well at scale. WHAT YOU'LL DO - Own steady-state L1/L2 ticket management for accounts that require US-based data handling - Design the post-live support model for your first account, including process design and playbook structure - Investigate and resolve customer issues using logs, data, and internal tools - Work cross-functionally to resolve escalations and close the loop with customers - Communicate clearly with customer stakeholders, including executives, in…

Read more and apply on Assort Health's site

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