Destava

Customer Support Specialist - Singapore

Plaud is hiring for Customer Support Specialist - Singapore in Singapore. Junior level. First seen November 7, 2026, posted 2 times; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Plaud
Where
Singapore
Level
Junior
First seen
November 7, 2026
Postings
2
Listed via
Ashby

What the posting says

What you will do - Handle complex escalated customer cases (T2) end-to-end — from initial triage through to full resolution — within First Reply and Full Resolution SLA targets, using sound judgment on cases that T1 tooling and AI-assisted handling could not resolve. - Own at least one T2 operational domain (e.g. refunds, logistics, device lock/unbinding, or fraud): maintain its SOP, monitor for anomalies, and surface patterns or systemic issues to the team and relevant internal stakeholders. - Collaborate cross-functionally with logistics, finance, and product teams to resolve cases that…

Read more and apply on Plaud's site

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