Destava

Senior Client Support Specialist

Ontic is hiring for Senior Client Support Specialist in Remote, United States. Remote, Senior level. First seen November 11, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Ontic
Where
Remote, United States
Arrangement
Remote
Level
Senior
First seen
November 11, 2026
Listed via
Ashby

What the posting says

The role partners closely with Client Success, Product, Engineering, Quality, and DevOps to protect client experience, provide timely visibility into issue status, and ensure that client feedback informs Ontic’s product and operational improvements. Responsibilities - Own complex client support cases from initial intake through verified resolution, ensuring cases are accurately prioritized, documented, and communicated. - Manage support tickets in Ontic’s help desk system and meet defined response, resolution, update, and escalation SLAs. - Serve as an escalation point for high-impact client…

Read more and apply on Ontic's site

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