Destava

Staff, Escalations Manager

Twilio is hiring for Staff, Escalations Manager in Remote - Spain. Remote, Manager level. First seen September 23, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Twilio
Where
Remote - Spain
Arrangement
Remote
Level
Manager
First seen
September 23, 2026
Listed via
Greenhouse

What the posting says

This position is needed to help the Support Escalations team within Twilio Support Ops to ensure our customers get the most needed help at the most important time. We believe that when a critical escalation is handled appropriately, it instills trust and strengthens our relationship with our customers. We are hiring a EM 4 to support, empower, and assist the management team with leading a group of Escalation Managers globally. An ideal candidate is a leader who thrives in fast-paced environments and is passionate about escalation and incident management. As the EM 4 you will be the mentor,…

Read more and apply on Twilio's site

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