Manager, Support & Operations
Podium is hiring for Manager, Support & Operations in Melbourne, Australia. Manager level. First seen October 24, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Podium
- Where
- Melbourne, Australia
- Level
- Manager
- First seen
- October 24, 2026
- Listed via
- Greenhouse
What the posting says
What you’ll be doing Own how tickets move from triage through each support tier, technical escalation and resolution Define ownership, handover expectations and follow-through across local and offshore teams, and hold teams to them Act as the escalation point for complex or high-priority cases Monitor workflow health (ageing tickets, handover quality, escalation follow-through) and act early on bottlenecks Make sure every escalated issue has a named owner, a scheduled next update and a confirmed outcome Communicate confirmed resolutions back to customers and the teams involved Hold Product…
Read more and apply on Podium's site
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