Principal CS Strategy & Operations Manager

Company

PagerDuty

Where

San Francisco

Level

Manager

First seen

October 20, 2026

Listed via

Greenhouse

What the posting says

This role sits at the intersection of strategic planning and operational execution: defining how the CS org should grow, then building the systems, data, and processes that make that growth measurable and repeatable. You'll partner directly with CS leadership to translate top-line retention and expansion goals into segmentation, coverage models, and playbooks — and you'll own the tooling, metrics, and forecasting infrastructure that lets the org run itself with rigor. This is a hands-on, high-visibility role for someone who is equally comfortable building an executive narrative for the board…

Read more and apply on PagerDuty's site

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